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Orders and shipments
Common questions about the product
What is Tata?
How does Tata Pad work?
Where can I buy a Tata Pad?
How is it installed on the seat?
What sounds does the Tata Pad make and what do they mean?
See all 12 articles
Can I share the same Tata Pad with other people?
Where do the text messages and emergency calls come from?
What if the smartphone's GPS is turned off?
What if the smartphone has bluetooth disabled?
What if the smartphone is out of battery/turned off/out of signal?
See all 9 articles
What technology does Tata Pad use?
Is bluetooth dangerous for a baby's health?
Does it work with a SIM card?
Does it still work if the smartphone is also connected to the car's bluetooth?
Is my smartphone compatible with Tata Pad?
How long does the battery last?
What battery does it use?
Does it warn me if the battery is about to run out?
How do I know when to change the batteries in my Tata Pad?
How do I replace the battery?
How do I download the App?
How do I pair my Tata Pad?
I don't remember my login details. How can I log in?
Can I change the email address for my account?
Can I change the phone number?
See all 20 articles
Does the 1st level alarm sound even if I have set my smartphone to silent?
Why does Tata notify me if I have gone away?
I didn't have time to answer the virtual switchboard and the calls to the emergency contacts started
What is the 1st level alarm?
What is the 2nd level alarm?
See all 6 articles
What materials is Tata Pad made of?
Can it annoy the baby?
Can I wash it?
Orders and shipments
How can I track my order?
How can I get a replacement?
How can I retrieve my order number?
Can I request a warranty replacement if I no longer have the original packaging?
Delivery and Shipping
How long does it take to deliver?
Which courier will deliver my order?
What are the shipping costs?
Returns and Refunds
How can I return my goods?
Can I cancel a return request?
Can I return it if I no longer have the original packaging?
How will I receive a refund for my return?
I've made a return, when will you issue the refund?