If you have made a return, we will issue a refund within 72 working hours of receiving the product at our office.

When we receive your returned item at the warehouse we will send you a confirmation email. The return covers the reimbursement of the entire amount paid, including shipping costs (if incurred).

N.B: Make sure you keep the product in the same condition as when you received it, complete with packaging and instructions.

The refund will be made on the same card used during the purchase or on the associated current account; in this case, the repayment times will depend on your credit institution and not on our company.

Did you pay by credit card?

The refund will be made on the same card used during the purchase or on the associated current account; in this case, the repayment times will depend on your credit institution and not on our company.

It may happen that the date of the refund coincides with the date of the purchase on your statement.

Did you pay with Paypal?

You will receive the amount for the returned items on the Paypal account used during the purchase.

N.B: the time required to credit the refund does not depend on us but on your credit institution.