Orders and shipments

How can I return my goods?
We offer free returns within 14 days of the date the order is actually received. If you want to make a return you can submit your request by using this pag...
Wed, 17 Feb, 2021 at 11:03 AM
Can I cancel a return request?
If you have sent a return request by mistake, you can easily cancel it by contacting customer support before your package is collected. Write to support us...
Wed, 17 Feb, 2021 at 11:07 AM
Can I return it if I no longer have the original packaging?
No. It is important to make sure you keep the product in the same condition as when you received it, complete with packaging and instructions. We therefore ...
Wed, 17 Feb, 2021 at 11:09 AM
How will I receive a refund for my return?
If you have made a return, we will issue a refund within 72 working hours of receiving the product at our office. When we receive your returned item at the...
Wed, 17 Feb, 2021 at 11:12 AM
I've made a return, when will you issue the refund?
If you have made a return we will issue the refund within 72H of the date we receive your order at our office. Did you pay by credit card? The refund will ...
Wed, 17 Feb, 2021 at 11:16 AM