For optimal functioning, the Tata app needs to run in the background or with the app closed or screen locked. 

There are some smartphone models that forcibly close apps due to energy saving policies. For this reason it is necessary to activate certain settings to allow our app to work correctly, even in the background. 

Here you will find some useful videos to help check that your smartphone settings allow your Tata Pad to function properly.

• Make sure that the Tata app has no restrictions: Settings - battery and performance - app power saving - search for Tata app - select "No restrictions"
  
  
  Setting tested directly on Xiaomi Redmi Note 8T; this setting may also be valid for other models in the Xiaomi range, check if your model is one of them.
  
  
  

• Make sure your Tata app has the check mark selected for automatic restart: Settings - apps - permissions - automatic start - enable the blue check for the Tata app
  
  

Setting directly tested on Xiaomi Redmi Note 8T; this setting may also be valid for other models of the Xiaomi range, check if your model is one of them. 

• Make sure your Tata app has the check mark selected for automatic restart: open the system app Security - Manage Apps - search for the Tata app - select Auto Start - choose OK
  
  

Setting directly tested on Xiaomi Redmi Note 8T; this setting may also be valid for other models of the Xiaomi range, check if your model is one of them.